Question 1

What services does NwTech Security provide?

Accepted Answer

NwTech Security offers comprehensive IT security solutions including AI-enhanced security consulting, endpoint protection, email security, cloud security, and managed security services. We specialize in implementing and supporting enterprise-grade security products from leading vendors like Trellix, Checkpoint, and Skyhigh Security.

Question 2

How long has NwTech Security been in business?

Accepted Answer

NwTech Security has been providing IT security solutions for over 24 years, supporting more than 900 clients with enterprise-grade protection and expertise.

Question 3

What industries do you serve?

Accepted Answer

We serve a wide range of industries including healthcare, finance, education, government, manufacturing, and professional services. Our solutions are tailored to meet the specific compliance and security requirements of each industry.

Question 4

Do you offer free trials of your security products?

Accepted Answer

Yes! We offer free trials for Trellix End Point, Checkpoint Email Security. This allows you to evaluate the products in your environment with expert support before making a commitment. Visit our Free Trials page to get started.

Question 5

How does Checkpoint Email Security protect against phishing?

Accepted Answer

Checkpoint Harmony Email & Collaboration provides advanced phishing protection through URL and attachment scanning, malware and ransomware detection, threat intelligence integration, and data loss prevention (DLP). It reduces false positives while ensuring comprehensive email security and compliance.

Question 6

What is Trellix End Point security?

Accepted Answer

Trellix End Point is a comprehensive endpoint security solution providing advanced threat protection and response capabilities. It includes endpoint detection and response (EDR), centralized management, automated threat response, and integration with your security ecosystem.

Question 7

Do you support cloud security solutions?

Accepted Answer

Yes, we offer cloud security solutions including SkyHigh Secure Web Gateway and SkyHigh Health Check services. These solutions protect your organization from web-based threats, ensure safe internet access, and provide comprehensive assessments of your cloud security posture.

Question 8

What is included in your AI Security + App Consulting service?

Accepted Answer

Our AI Security consulting includes AI security strategy development, AI application security assessment, implementation planning and architecture, AI model security and governance, integration with existing security infrastructure, and comprehensive training and knowledge transfer.

Question 9

Do you provide installation and training services?

Accepted Answer

Yes, we have over 23 years of experience in installations, upgrades, and training sessions. We provide comprehensive implementation support, user training, and ongoing technical assistance to ensure your team can effectively use and manage your security solutions.

Question 10

What is a SkyHigh Health Check?

Accepted Answer

A SkyHigh Health Check is a comprehensive assessment of your cloud security posture. We identify risks, vulnerabilities, and opportunities for improvement in your cloud environment, providing actionable recommendations to enhance your security.

Question 11

Do you offer managed security services?

Accepted Answer

Yes, we offer Trellix ENS + EPO Services and other managed security services to help organizations maintain and optimize their security infrastructure. Our expert team provides ongoing monitoring, management, and support.

Question 12

What kind of support do you provide after implementation?

Accepted Answer

We provide comprehensive post-implementation support including technical assistance, troubleshooting, updates and upgrades, security monitoring, compliance reporting, and ongoing optimization of your security solutions.

Question 13

How do I schedule a consultation?

Accepted Answer

You can schedule a free consultation by clicking the 'Schedule A Consultation' button in our navigation menu, which will open our Calendly booking system. Alternatively, you can contact us directly at 877-442-9468 or email info@nwtechsecurity.com.

Question 14

What happens during a free trial?

Accepted Answer

During a free trial, you get full access to the product features in your environment with expert support from our team. We help you set up the solution, provide training, and assist with evaluation. There's no obligation to purchase, and you can make an informed decision based on real-world testing.

Question 15

How long does implementation typically take?

Accepted Answer

Implementation timelines vary depending on the solution and your environment size. Simple endpoint protection can be deployed in days, while comprehensive enterprise solutions may take several weeks. We provide detailed project timelines during the consultation phase.

Question 16

Do you work with existing security infrastructure?

Accepted Answer

Yes, our solutions are designed to integrate with your existing security infrastructure. We specialize in creating cohesive security ecosystems that work together to provide comprehensive protection without disrupting your current operations.

Question 17

What information do I need to provide for a quote?

Accepted Answer

For an accurate quote, we typically need information about your organization size, number of endpoints or users, current security infrastructure, specific compliance requirements, and your security goals. Contact us and we'll guide you through the process.

Question 18

Are your solutions compliant with industry regulations?

Accepted Answer

Yes, our security solutions help organizations meet various compliance requirements including HIPAA, PCI-DSS, SOC 2, GDPR, and other industry-specific regulations. We provide compliance reporting tools and guidance to ensure you meet your regulatory obligations.

Question 19

Do you support both cloud and on-premise deployments?

Accepted Answer

Yes, we support both cloud-native and on-premise security solutions. Many of our products offer hybrid deployment options, allowing you to choose the architecture that best fits your organization's needs and infrastructure.

Question 20

How do AI-powered security solutions work?

Accepted Answer

AI-powered security solutions use machine learning and behavioral analysis to identify threats. They learn normal patterns in your environment and detect anomalies that could indicate attacks. This allows them to identify zero-day threats and advanced persistent threats that traditional signature-based solutions might miss.

Question 21

What is endpoint detection and response (EDR)?

Accepted Answer

EDR is a security solution that continuously monitors endpoints (computers, servers, mobile devices) for threats. It provides real-time detection, investigation capabilities, and automated response to security incidents, helping organizations quickly identify and contain threats before they spread.

Question 22

How do you ensure data privacy and security?

Accepted Answer

We follow industry best practices for data privacy and security, including encryption, access controls, secure communications, and compliance with data protection regulations. Our solutions are designed to protect your data while maintaining your privacy and meeting regulatory requirements.

Frequently Asked Questions

General

Products & Solutions

Services & Support

Getting Started

Technical & Compliance

Still have questions?